Trusted marketplace for Formula 1, concerts, football & more. Tickets are sold by verified sellers and may be above or below face value.

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  • Serving Fans for 20 years
  • Over 1 million Fans Served

Privacy Policy

Privacy Policy of Fanatix.com

Effective Date: 01 January 2025

Introduction

Welcome to Fanatix.com, operated by GT Ticketing AG. Your privacy is important to us. This privacy policy informs you about how we collect, use, and protect your personal data when you use our website.

Who We Are

Fanatix.com is an online marketplace for the sale of tickets for sports, concert, and theatre events. We operate under GT Ticketing AG, a company incorporated in Switzerland with its registered office at [Insert Swiss address here].

What Data We Collect

We may collect the following types of personal data:

– Identification data: First and last name

– Contact details: Email address, phone number, postal address

– Payment data: Credit card or bank details

– Account data: Username and password

– Technical data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform

– Usage data: Information about how you use our website

How We Use Your Data

We use your personal data for the following purposes:

– Order processing: To process and deliver your purchases

– Customer service: To respond to your questions and requests

– Marketing: To provide you with information about events, promotions, and offers

– Website improvement: To analyze and improve our website and services

– Security: To prevent fraud and protect our website

Legal Basis for Processing

We process your personal data based on the following legal grounds:

– Performance of a contract: To deliver the services you purchase

– Legal obligation: To comply with legal requirements

– Legitimate interests: To improve our services and inform customers about relevant offers

– Consent: Where required, we will ask for your consent

Sharing of Data

We may share your personal data with:

– Service providers: Third parties who provide services on our behalf

– Legal requirements: When legally required or to protect our rights

– Business transfers: In the event of a merger, acquisition, or sale of part of our business

International Data Transfers

Your data may be transferred to and processed in countries outside the European Economic Area (EEA) or Switzerland. We ensure such transfers comply with applicable law and are protected by appropriate safeguards, such as European Commission or Swiss-approved standard contractual clauses.

Cookies and Tracking Technologies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your device. You can adjust your browser settings to refuse or delete cookies. Note that some parts of our website may not function properly without cookies.

Your Rights

You have the following rights regarding your personal data:

– Access: The right to know what data we hold about you

– Correction: The right to correct inaccurate or incomplete data

– Deletion: The right to request deletion of your data under certain circumstances

– Restriction: The right to restrict the processing of your data

– Objection: The right to object to processing for direct marketing or based on legitimate interests

– Portability: The right to receive your data in a structured, commonly used format and transfer it to another controller

Data Retention

We retain your personal data for as long as necessary for the purposes for which it was collected, including compliance with legal, accounting, or reporting obligations.

Security Measures

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

Contact Information

If you have any questions about this privacy policy or your personal data, please contact us:

GT Ticketing AG

Email: info@fanatix.com

What other fans say about us

  • Great communication throughout, especially in the final days before the event.

    S. K.

  • Good overall experience, just wish the site made delivery timing clearer upfront.

    R. M.

  • Got in touch with a question and had a genuinely helpful reply within the hour.

    S. T.

  • The seats were solid value and the whole transaction felt legitimate throughout.

    H. F.

  • Booked at the last minute out of curiosity and ended up thoroughly impressed.

    I. P.

  • Support helped clarify the guarantee before I bought, which made the decision easy.

    A. H.

  • No complaints — tickets arrived, seats were good, and entry was smooth.

    I. R.

  • This was my first time trusting a resale site and it went better than expected.

    C. B.

  • Appreciated the proactive updates leading up to the event, took away all the guesswork.

    Y. B.

  • The team resolved a payment question quickly and clearly, no back and forth needed.

    C.

  • Everything about the booking felt secure, right down to the confirmation details.

    M. G.

  • Got tickets for a group trip and the coordination on delivery was handled well.

    M. Q.

  • Support answered honestly when I asked what happens if something goes wrong with an order.

    P. Z.

  • Really smooth first-time experience, would use again without a second thought.

    J. C.

  • The seats exceeded expectations and the whole process felt worth the price.

    C. M.

  • Slight delay in getting a reply to my first message, but the follow-up was thorough.

    M. M. D.

  • Booked as a surprise gift and the fast delivery meant the surprise stayed intact.

    J.

  • No issues at the entrance, and the whole booking process was refreshingly simple.

    B. Z.

  • Booked on a whim during a lunch break and had confirmation before I'd finished eating.

    C. F.

  • The whole experience felt looked after from start to finish, exactly what you want from a first booking.

    P. V.

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